- Company: Okta
- Location: Bengaluru, India
- Job type: Full-time
About the role
Okta is looking for a Senior Provisioning Analyst to join their team in Bengaluru. This is a high-impact individual contributor position focused on driving end-to-end execution and governance for complex customer provisioning. You will serve as a Tier 2 Subject Matter Expert, managing multi-tenant systems and collaborating with global teams to ensure operational excellence.
Responsibilities
- Lead the execution of complex Tier 2 provisioning cases, including manual provisioning, deprovisioning, and validating contract structures.
- Resolve technical issues such as org migrations and Salesforce account re-associations while routing out-of-scope items to engineering.
- Execute deprovisioning workflows that comply with data privacy regulations and SOC 2 standards.
- Prepare and audit weekly and monthly revenue and license reconciliation reports, identifying data variances and presenting findings to leadership.
- Partner with Sales, Renewals, and Customer Success teams to unblock provisioning stalls and clarify contract parameters.
- Champion process improvements, author standard operating procedures, and identify automation opportunities.
Requirements
- A Bachelor’s degree is preferred, or commensurate job experience.
- Minimum of 3 years of relevant experience in provisioning or software licensing.
- Hands-on proficiency with Salesforce CRM, enterprise provisioning consoles, and identity management tools.
- Proven ability to troubleshoot complex Tier 1 and Tier 2 provisioning exceptions independently.
- Strong quantitative background with experience in multi-tier data reconciliations and trend audits.
- Superior written and verbal communication skills for cross-functional collaboration.
- A track record of peer mentorship and a commitment to continuous learning.
Pay and benefits
Okta offers a supportive work environment focused on well-being, social impact, and talent development. The company emphasizes connection through an immersive onboarding experience and maintains a global community across over 20 offices. Okta is an Equal Opportunity Employer.
How to apply
Apply directly on Okta’s own careers website. Omadaily never charges job seekers.
