- Company: ServiceNow
- Location: Bangalore, Karnataka, India
- Job type: Full-time
About the role
ServiceNow is seeking a Senior Content Designer to join its experience design organization in Bangalore. In this position, you will help shape the words, mental models, and information structure of complex enterprise workflows. You will work closely with interaction designers, researchers, product managers, and engineers to create intuitive and accessible experiences. The role emphasizes using AI to enhance content clarity and build scalable content systems.
Responsibilities
- Ground content decisions in user research and feedback to improve experience quality.
- Design clear informational structures and flows that simplify complex products.
- Extend company content standards by creating guidelines, terminology, and patterns.
- Collaborate across functions to shape features from concept to release.
- Translate technical concepts into intuitive content that guides users with confidence.
- Shape conversational experiences for AI-driven features to ensure transparency and trust.
- Use AI tools to audit content, synthesize research, and prototype ideas at scale.
Requirements
- 5-10 years of experience in content design, UX writing, or content strategy for software products.
- A portfolio demonstrating problem-solving approaches in complex products, not just final copy.
- Experience with B2B or technical products, such as admin, configuration, developer, or data tools.
- Expert writing and editing skills, including the judgment to know when content is not the solution.
- Experience working across functions through the product development lifecycle.
- Experience using AI in your work or thinking critically about integrating it into processes.
- Preferred: Experience designing conversational or AI-powered experiences.
- Preferred: Hands-on use of AI in content work, such as writing prompts or building agents.
- Preferred: Comfort with Markdown or Git.
- Preferred: Working knowledge of tools such as Figma, Miro, and AI prototyping tools.
- Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction, or a relevant field, or equivalent experience.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow is an equal opportunity employer that values diversity and inclusion. The company offers flexible work personas, including remote or office-based options, depending on the nature of the work and location eligibility.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
