- Company: Twilio
- Location: Remote – India
- Job type: Full-time
- Salary: Competitive pay (varies by location)
About the role
Twilio is looking for a Phone Numbers Operations Specialist 2 to join the team managing phone number operations globally. You will work directly with customers to help them port numbers, procure short codes and Sender IDs, and access the phone numbers needed for their applications. This position is part of Twilio’s Super Network, which provides the infrastructure for global connectivity.
Responsibilities
- Respond to customer inquiries via email to ensure a positive experience.
- Assess and resolve basic-to-intermediate product or service issues.
- Answer intermediate-to-advanced questions in core areas and basic questions across multiple domains.
- Log customer interactions and categorize issues accurately.
- Respond to and action incoming carrier partner notifications.
- Manage complex issues for customers and internal teams with transparency and respect.
Requirements
- 4-6 years of experience working with global customers in customer-facing operations teams, preferably in eCommerce or Telecommunications.
- Willingness to work flexibly in rotational schedules.
- Basic technical skills, including basic SQL and an understanding of APIs and data analytics.
- Strong written and verbal communication skills.
- Detail-oriented with good organizational skills and the ability to work under pressure.
- Empathy and a collaborative approach to solving problems with customers and carriers.
Pay and benefits
- Competitive pay (offerings vary by location).
- Generous time off, parental leave, and wellness leave.
- Healthcare coverage.
- Retirement savings program.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
