- Company: Twilio
- Location: Remote – India
- Job type: Full-time
- Salary: Competitive pay
About the role
Twilio is looking for a Phone Number Specialist 1 to join the team managing global phone number operations. You will work directly with customers to help them port numbers, procure short codes, and access the phone numbers needed for their applications. This position is part of the Product Operations team, which supports Twilio’s Super Network infrastructure.
Responsibilities
- Respond to customer inquiries via email to ensure a positive experience.
- Assess and resolve basic to intermediate product or service issues.
- Handle intermediate to advanced questions in core areas and basic questions across multiple domains.
- Log customer interactions and categorize issues accurately.
- Respond to and action notifications from carrier partners.
- Manage complex issues for customers and internal teams with transparency and respect.
Requirements
- 2-4 years of experience working with global customers in customer-facing operations teams, preferably in eCommerce or Telecommunications.
- Willingness to work flexibly on rotational schedules.
- Basic technical skills, including SQL and an understanding of APIs and data analytics.
- Strong written and verbal communication skills.
- Detail-oriented with good organizational skills and the ability to work under pressure.
- Empathy and a collaborative approach to solving problems with customers and carriers.
Pay and benefits
- Competitive pay.
- Generous time off, parental leave, and wellness leave.
- Healthcare coverage.
- Retirement savings program.
- Occasional travel may be required for in-person team meetings.
How to apply
Apply directly on Twilio’s own careers website. Omadaily never charges job seekers.
