- Company: Roblox
- Location: Gurugram, Haryana, India
- Job type: Full-time
About the role
Roblox is seeking a Moderation Escalation Specialist to join the Safety Operations team in Gurugram. You will act as a subject matter expert for high-visibility safety escalations, ensuring the platform remains safe for its global community. This position reports to the Senior Manager, Moderation Escalations and requires collaboration with teams in California, USA.
Please note that this role involves reviewing graphic, controversial, and sometimes offensive content. It also requires on-call work on a rotational basis, including weekends and night shifts, to ensure 24/7 coverage for high-priority risks.
Responsibilities
- Own high-visibility safety escalations end-to-end by analyzing content against Roblox community standards.
- Communicate with internal stakeholders, including company leadership, to resolve ambiguous incidents and provide final decisions on high-impact user moderation.
- Manage and develop effective escalation processes that meet or exceed service level agreements.
- Coordinate with cross-functional partners and moderation agents to implement standard operating procedures.
- Analyze operational data to identify trends, bottlenecks, and optimization opportunities for process improvement.
Requirements
- 3+ years of experience responding to incidents or escalations at a gaming, social media, or communications platform.
- Familiarity with trust and safety risk domains, such as child safety, moderation evasion, and systemic abuse.
- Excellent communication skills for collaborating with cross-functional teams and leadership.
- Experience on a trust and safety team or working closely with policy and content moderation.
- Interest in online safety, policy development, and emerging trends.
- Experience with red teaming or evaluating generative AI, LLMs, or automated moderation systems.
- Strong project management skills and the ability to build processes from the ground up.
Pay and benefits
Roblox provides equal employment opportunities to all employees and applicants. The company prohibits discrimination and harassment of any type and provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
How to apply
Apply directly on Roblox’s own careers website. Omadaily never charges job seekers.
