- Company: MongoDB
- Location: Bengaluru
- Job type: Full-time
About the role
MongoDB is seeking a Lead, Technical Services Engineer to support its partner ecosystem in Bengaluru. You will mentor and coach a team of Partner Technical Services Engineers while remaining hands-on with complex technical issues. This hybrid role involves managing day-to-day team operations, collaborating with internal stakeholders, and ensuring high-quality support for partners and mutual customers.
Responsibilities
- Team Leadership: Drive customer and partner success by guiding the team in solving complex technical problems, managing workflow, and handling escalations.
- Operational Management: Work with the team Manager to oversee hiring, training, coaching, and performance evaluations.
- Partner Support: Provide in-market support, assist in the Design-Win process, and lead Partners Center of Excellence initiatives to build knowledge bases and mitigate risks.
- Mutual Customer Support: Lead multi-vendor collaborations and manage escalation processes for high-profile customers.
- Continuous Improvement: Drive pain and bug reports to Engineering, improve operational workflows, and coordinate regional trainings.
Requirements
- 2+ years of experience leading teams, directly or indirectly.
- Approximately 7 years of experience building and maintaining complex, mission-critical production database systems (RDBMS, NoSQL, or both).
- Coding or scripting ability in languages such as Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
- Solid hands-on systems engineering experience, including Linux performance, memory management, I/O tuning, and networking.
- Strong diagnostic and troubleshooting skills for end-to-end production issues, from application tier to storage.
- Experience with cloud stacks (AWS, Azure, or GCP) and storage technologies (NAS, SAN, multi-pathing).
- Excellent written and verbal communication skills and the ability to remain calm under pressure.
- Preferred: Experience with MongoDB, NoSQL/SQL application development, LDAP/Kerberos/AD, Git, and Kubernetes.
Pay and benefits
- Hybrid working model based in Bengaluru.
- Supportive culture with employee affinity groups.
- Fertility assistance and a generous parental leave policy.
- Equal opportunities employer committed to providing accommodations for individuals with disabilities.
How to apply
Apply directly on MongoDB’s own careers website. Omadaily never charges job seekers.
