- Company: ServiceNow
- Location: Mumbai, Maharashtra, India
- Job type: Full-time
About the role
ServiceNow is looking for a Key Account Director to lead market success for its CRM and Industry Workflow solutions within the Telecom, Media, and Technology (TMT) vertical. This role focuses on leveraging ServiceNow’s AI platform to help enterprises connect customer engagement, sales, service, and enterprise workflows. You will work to transform customer experiences and improve operational efficiency through AI, data, and automation.
Responsibilities
- Support territory strategy and planning to enhance vertical understanding and account execution.
- Provide strategic input to Account Executives during account planning and identify CRM-led transformation opportunities.
- Engage with customers to envision digital transformation and develop strategic roadmaps with account teams and partners.
- Drive conversations on AI-led CRM transformation, including Agentic AI and intelligent automation.
- Identify opportunities to leverage ServiceNow CRM capabilities across Sales, Customer Service, and Field Service.
- Partner with Solution Consulting teams to develop capability roadmaps and differentiated value propositions.
- Coach Account Executives and other sales teams on foundational CRM and industry solution capabilities.
- Build strong relationships with customer business stakeholders and technology leaders.
Requirements
- 12+ years of relevant experience in enterprise solution sales, technology sales, or CRM sales.
- Strong understanding of CRM solutions, enterprise business processes, and customer experience transformation.
- Demonstrated ability to articulate business value and ROI of specialty solutions.
- Understanding of AI concepts, including Generative AI, Agentic AI, and AI-powered automation.
- Experience leveraging AI-powered tools or workflow automation to solve business problems.
- Understanding of TMT, Telecom, Media, and Technology business processes.
- Strong consultative selling, stakeholder management, and communication skills.
- Willingness to travel 30–50% as required.
Pay and benefits
Specific salary details are not listed in the job description. ServiceNow offers flexible work personas (flexible, remote, or required in office) based on the nature of the work and location. The company is an equal opportunity employer and provides accommodations for candidates who require them.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
