- Company: Accor
- Location: Jaipur, Rajasthan, India
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
Accor is looking for a dedicated Guest Service Associate to join the Front Office team in Jaipur. In this full-time position, you will be the first point of contact for guests, ensuring they receive a warm welcome and exceptional service. You will play a key part in maintaining the high standards of hospitality that Accor is known for, while supporting the team to deliver efficient and friendly interactions.
Responsibilities
- Greet and assist guests: Provide a smooth, professional, and friendly check-in and check-out experience.
- Resolve queries: Address guest questions and complaints promptly to ensure satisfaction.
- Support operations: Maintain front office logs, shift reports, and records of hotel functions.
- Coordinate with teams: Liaise with Housekeeping and other departments to manage room status and operational issues.
- Optimize resources: Identify cost-effective ways to use resources and educate the team on best practices.
- Follow standards: Adhere to the Procedures & Standards Manual and display a proactive approach to service improvement.
Requirements
- Education: High school diploma or equivalent is required. A diploma or degree in Hotel Management or a related field is preferred.
- Experience: Prior experience in hospitality, front office operations, or guest-facing roles is preferred. Familiarity with hotel management software is a plus.
- Skills: Excellent communication, problem-solving, and multi-tasking abilities. Proficiency in English is required; Hindi or local languages are preferred.
- Attributes: Strong attention to detail, reliability, and the ability to remain calm under pressure. A genuine commitment to guest satisfaction and an empathetic approach to diverse guests.
Pay and benefits
Specific salary details are not listed in the job advertisement. As an Accor employee, you can expect a supportive environment focused on growth and learning, with opportunities to explore various brands and roles within the company.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
