- Company: Accor
- Location: Hyderabad, Telangana, India
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
Accor is seeking an enthusiastic and detail-oriented Guest Service Associate to join the team at ibis Hyderabad Hitec City. In this full-time position, you will be the face of the organization, creating memorable dining experiences while upholding the highest standards of service excellence. Your friendly demeanor and customer-focused approach will help ensure every guest interaction reflects our commitment to quality and hospitality.
Responsibilities
- Guest Interaction: Greet, seat, and attend to guests with warmth and professionalism throughout their dining experience.
- Order Management: Take accurate food and beverage orders, provide knowledgeable recommendations, and address dietary requirements.
- Service Delivery: Serve items efficiently and courteously, ensuring proper presentation and adherence to brand standards.
- Team Collaboration: Work closely with kitchen and bar teams to ensure timely service and resolve any issues.
- Menu Knowledge: Maintain detailed knowledge of menu items, ingredients, preparation methods, and pricing.
- Quality Assurance: Monitor guest satisfaction and respond promptly to concerns or special requests.
- Compliance: Ensure strict adherence to food safety, hygiene, and sanitation standards.
- Efficiency: Manage multiple tables simultaneously while maintaining composure in a fast-paced environment.
- Housekeeping: Assist in setting up and breaking down dining areas, maintaining cleanliness and organization.
Requirements
- Essential Skills: A service-focused personality with a genuine passion for food and beverage hospitality.
- Communication: Strong interpersonal and communication skills, both verbal and written.
- Experience: Proven ability to deliver exceptional customer service in a hospitality or food service environment.
- Problem-Solving: Excellent ability to handle guest concerns with empathy and professionalism.
- Adaptability: Ability to work efficiently in a fast-paced environment while managing multiple tasks.
- Attention to Detail: Strong organizational skills and attention to detail.
- Scheduling: Flexibility with scheduling, including availability for evenings, weekends, and holidays.
- Teamwork: Demonstrated ability to work collaboratively and lead by example.
- Knowledge: Understanding of food safety, hygiene standards, and sanitation best practices.
- Preferred Qualifications: Previous experience in guest service or F&B roles, familiarity with POS systems, food safety certification, multilingual abilities, or experience in fine dining/upscale hospitality.
Pay and benefits
Specific salary details and benefits are not listed in the job description. Accor emphasizes a supportive work environment where employees can grow, learn, and find purpose in their work.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
