- Company: Stripe
- Location: Bengaluru
- Job type: Full-time
About the role
Stripe is a financial infrastructure platform helping millions of businesses accept payments and grow. This role sits within the Service Delivery Center and supports the wider People Solutions team. You will handle routine tier 1 and tier 2 operational work to keep Stripe’s People technology running accurately and reliably. This position creates a clear separation between routine support tasks and the strategic configuration work owned by the People Systems team.
Responsibilities
- Support Queue Management: Monitor Salesforce and Jira for People Systems requests, triage issues by urgency and impact, and resolve standard tasks using documented procedures.
- Workday Operations: Monitor the Workday inbox for errors and alerts, handle standard access requests, and support year-end activities and release readiness testing.
- Reporting and Documentation: Intake and route Workday reporting requests, maintain runbooks and standard operating procedures, and ensure data quality checks are followed.
- Partnership: Collaborate with People Systems analysts and engineers to provide clear handoffs for complex work and participate in reviews of queue trends and service levels.
Requirements
- Experience in People operations, HR administration, or service delivery involving high-volume, process-driven work.
- Strong attention to detail, particularly regarding People records, access, payroll, and compliance.
- Ability to work independently through a queue, prioritize requests, and escalate issues appropriately.
- Clear written communication skills and the ability to provide concise status updates.
- Experience using Jira, Salesforce, or similar case-management tools.
- Comfort learning enterprise systems and following structured procedures.
- Good judgment when handling confidential information.
Preferred qualifications:
- Experience supporting Workday, including Core HCM, security administration, or reporting.
- Experience handling reporting requests, data access, and user provisioning.
- Experience supporting cyclical People programs, compliance activities, or system-release testing.
Pay and benefits
Specific salary details and benefits are not listed in the job advertisement. Please check the official Stripe careers page for complete compensation information.
How to apply
Apply directly on Stripe’s own careers website. Omadaily never charges job seekers.
