- Company: ServiceNow
- Location: Bangalore, Karnataka, India
- Job type: Full-time
- Salary: Not specified
- Deadline: Not specified
About the role
ServiceNow is looking for an Engagement Manager to lead the delivery of solutions for their customers. You will be responsible for ensuring projects are completed on time and within budget while following ServiceNow’s NowCreate methodology. This role involves close collaboration with customer teams and partners to achieve desired business outcomes.
Responsibilities
- Lead the delivery team throughout the engagement, often working with services partners.
- Manage engagement governance, timelines, scope, risks, and financials.
- Collaborate with Sales, partners, and customers to understand challenges and deliver value.
- Apply the NowCreate methodology to promote long-term customer success.
- Mentor team members to achieve deliverables and promote customer results.
- Identify gaps between actual progress and the plan, proposing solutions and escalating issues as needed.
Requirements
- 5+ years of progressive experience in a professional services organization or equivalent education/experience.
- Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
- Ability to travel up to 50%.
- Creativity and comfort running projects independently.
- Experience driving complex issues through analysis and resolution.
- ServiceNow certifications in an aligned workflow.
- Industry domain expertise (specific domain not specified in the ad).
Pay and benefits
Specific salary details are not provided in the job advertisement. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or office-based) depending on the nature of the work. The company is an equal opportunity employer and provides accommodations for candidates who require them.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
