- Company: ServiceNow
- Location: Hyderabad, India
- Job type: Full-time
About the role
ServiceNow is looking for a Director of Software Engineering Management to lead the Workplace engineering pillar within the CRM & Industry Workflows organization. You will own Workplace Service Delivery and its integrations with Customer Service Management and Field Service Management. This role focuses on building an AI-native engineering organization where engineers act as architects and verifiers of AI-generated work.
Responsibilities
- Lead and develop an AI-native engineering organization by coaching engineering managers and teams.
- Drive the Workplace product roadmap in partnership with product management and UX.
- Design verification and guardrail harnesses to ensure AI-generated output is trustworthy at scale.
- Set standards for enterprise-grade software quality, security, and delivery.
- Mentor engineering managers and senior engineers to grow their technical depth and leadership range.
Requirements
- 15+ years of experience designing and shipping scalable enterprise software products.
- Demonstrated track record of leading engineering teams using AI-native methods and autonomous agent architectures.
- Experience in CRM, ITSM, or workplace service delivery domains is preferred.
- Strong command of data structures, algorithms, system design, and modern software development practices.
- Proficiency with AI/ML fundamentals, including model evaluation and LLM failure modes.
Pay and benefits
ServiceNow provides competitive compensation and comprehensive benefits. The company offers a professional environment built on collaboration and inclusion, with flexible work personas depending on the nature of the work.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
