- Company: MongoDB
- Location: Bengaluru; Gurugram
- Job type: Full-time
About the role
MongoDB is looking for a Digital Customer Success Manager to join their Digital Customer Success team. This hybrid role is based in Bengaluru or Gurugram. You will manage customer relationships at scale by using data, automation, and digital channels to deliver personalized experiences. The role focuses on the long tail of low-to-mid-tier accounts, acting as a subject matter expert and escalation point when human judgment is needed.
Responsibilities
- Lead digital engagement: Drive 1:many strategies through workshops, webinars, and automated touchpoints for your assigned region.
- Act as escalation point: Provide human-in-the-loop support for complex cases requiring nuance or personal attention.
- Partner with sales: Collaborate with account teams to co-design programmes, improve onboarding, and mitigate churn.
- Leverage AI tools: Independently build dashboards, conduct research, and manage programmes using AI techniques.
Requirements
- Experience: 3+ years in Customer Success or a similar role, with familiarity in scaled or digital models.
- AI Fluency: Hands-on experience using AI tools to automate research and manage workflows.
- Skills: Strong analytical skills, data-driven mindset, and experience with digital engagement channels.
- Mindset: Entrepreneurial, self-directed, and comfortable building processes from scratch.
- Collaboration: Proven ability to work cross-functionally, especially with sales teams.
Pay and benefits
The job ad does not specify a salary range. MongoDB offers a supportive culture with benefits including fertility assistance, a generous parental leave policy, and employee affinity groups. The company is an equal opportunities employer and provides accommodations for individuals with disabilities upon request.
How to apply
Apply directly on MongoDB’s own careers website. Omadaily never charges job seekers.
