- Company: Coinbase
- Location: Hyderabad, India
- Job type: Full-time
- Salary: INR 700,000 – 700,000
About the role
Coinbase is hiring a Customer Support Specialist II in Hyderabad, India. You will join a high-performing team dedicated to increasing economic freedom. As a bridge between customers and the company, you will provide empathetic, knowledgeable, and efficient support. This is a remote-first role, but you must be willing to work from the Hyderabad office. The company expects quarterly in-person working sessions called “surges.”
Responsibilities
- Provide support to customers across phone, messaging, and email channels.
- Investigate, troubleshoot, and resolve customer issues using critical thinking.
- Listen and empathize to ensure customers feel valued and heard.
- Take ownership of issues and aim to solve them on the first contact.
- Log defects appropriately when immediate resolution is not possible.
- Add value through customer education and proactive communication.
- Set a high standard for performance and work ethic within the team.
Requirements
- Minimum 2-3 years of relevant experience in customer support, financial services, crypto, or technology.
- Experience with voice, messaging, and email support channels.
- Strong communication skills to work globally across multiple departments.
- Ability to read, write, and speak English fluently.
- Willingness to work shifts and weekends.
- Willingness to work from the office in Hyderabad, India.
- Experience at crypto exchanges or in financial services is preferred.
- Ability to responsibly use generative AI tools and copilots in daily workflows.
Pay and benefits
- Annual base salary: INR 700,000 – 700,000.
- Total compensation may include bonus eligibility.
- Benefits include medical, dental, and vision coverage.
How to apply
Apply directly on Coinbase’s own careers website. Omadaily never charges job seekers.
