- Company: Coinbase
- Location: Hyderabad, India
- Job type: Full-time
- Salary: INR 700,000 – 700,000 (Annual base salary)
About the role
Coinbase is hiring a Customer Support Specialist II in Hyderabad, India. This position focuses on serving high-profile customers and acting as a subject matter expert for Coinbase products. The role is full-time and requires in-office presence five days a week. Note that Coinbase operates as a remote-first company but expects quarterly in-person working sessions called “surges.”
Responsibilities
- Provide support across phone, messaging, and email channels to resolve customer issues.
- Investigate root causes and solve problems on the first contact where possible.
- Collaborate with internal teams to fix issues with urgency.
- Use data and customer feedback to eliminate defects in the customer experience.
- Guide customers through the changing crypto landscape and Coinbase features.
Requirements
- Minimum of 3 years of relevant experience in customer service or support roles.
- Willingness to work nights and weekends to support 24/7 cryptocurrency markets.
- Basic knowledge of blockchain, web3, staking, and crypto concepts.
- Strong communication and relationship management skills.
- Ability to use generative AI tools responsibly in daily workflows.
Pay and benefits
The annual base salary range is INR 700,000 to INR 700,000. Total compensation may include bonus eligibility and benefits such as medical, dental, and vision insurance.
How to apply
Apply directly on Coinbase’s own careers website. Omadaily never charges job seekers.
