- Company: Figma
- Location: Bengaluru, India
- Job type: Full-time
About the role
Figma is expanding its Customer Operations & Support Team in Bengaluru. As a Community Support Specialist, you will act as the voice of Figma, ensuring a positive experience for users across public platforms like the community forum and social media. This role requires a technically inclined individual who is eager to learn about design tools and comfortable working in a fast-paced, startup-like environment.
Responsibilities
- Monitor community and social platforms (including X, Reddit, and the community forum) to handle escalations and support issues.
- Provide technical support to both new and experienced Figma users.
- Moderate and organize the community forum to maintain a safe and healthy space.
- Identify trends and areas for improvement in community support initiatives.
- Collaborate with design and engineering teams to investigate and resolve complex technical issues.
- Collect customer feedback and share meaningful recommendations with product and research teams.
- Close the feedback loop with users when bugs are fixed or features are implemented.
Requirements
- At least 2 years of experience in support or community roles for a technical SaaS product.
- Familiarity with design processes and tools.
- Strong technical and written communication skills, with the ability to explain complex ideas clearly.
- Proactive, responsive, and detail-oriented, with strong prioritization skills.
- Adaptability to a fast-paced startup environment and receptiveness to customer feedback.
Pay and benefits
The job advertisement does not specify salary details or a list of benefits. Figma states that it is an equal opportunity workplace and provides reasonable accommodations for individuals with disabilities.
How to apply
Apply directly on Figma’s own careers website. Omadaily never charges job seekers.
