- Company: ServiceNow
- Location: Bangalore, Karnataka, India
- Job type: Full-time
About the role
ServiceNow is looking for an Account Director to lead market success for its CRM and Industry Workflow solutions. You will focus on the Manufacturing, Retail, and Distribution industries while also identifying opportunities within the Global Capability Centre (GCC) ecosystem. This role involves leveraging ServiceNow’s AI platform to help enterprises connect customer engagement, sales, service, and enterprise workflows.
Responsibilities
- Support territory strategy and planning to improve vertical understanding and account execution.
- Provide strategic input to Account Executives during account planning and opportunity identification.
- Engage with customers to envision digital transformation and develop strategic roadmaps.
- Drive conversations on AI-led CRM transformation, including Agentic AI and intelligent automation.
- Identify and develop CRM opportunities within the GCC ecosystem to position ServiceNow as a strategic platform.
- Partner with Solution Consulting teams to develop capability roadmaps and value propositions.
- Coach Account Executives and other sales teams on CRM and industry solution capabilities.
Requirements
- 6+ years of relevant experience in enterprise solution sales, technology sales, or CRM sales.
- Strong understanding of CRM solutions, enterprise business processes, and customer experience transformation.
- Demonstrated ability to articulate business value and ROI for complex solution sales.
- Understanding of AI concepts, including Generative AI, Agentic AI, and AI-powered automation.
- Knowledge of Manufacturing, Retail, and Distribution business processes.
- Understanding of the GCC ecosystem is an added advantage.
- Strong consultative selling, stakeholder management, and communication skills.
- Willingness to travel 30–50% as required.
Pay and benefits
Specific salary details are not listed in the job description. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or required in office) based on the nature of the work and location.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
