- Company: Ascentech Services Limited
- Location: Victoria Island, Lagos
- Job type: Full-time
- Salary: N300,000 – N500,000 monthly
- Deadline: 3rd November, 2026
About the role
Ascentech Services Limited is a human resource solution provider based in Lagos, Nigeria. We are looking for an experienced Customer Service Manager to join our team in Victoria Island. This full-time role focuses on delivering excellent customer satisfaction within the HVAC and technical equipment sectors.
Responsibilities
- Liaise with technical teams to resolve equipment-related issues.
- Build and maintain strong customer relationships.
- Monitor service requests and ensure prompt follow-up with customers.
- Prepare customer service reports and identify areas for improvement.
- Manage customer enquiries, complaints, and escalations to ensure timely resolution.
- Coordinate after-sales services, repairs, maintenance, and warranty claims.
- Maintain accurate records of customer complaints, service activities, and warranty claims.
Requirements
- 2 – 4 years of relevant experience in customer service or after-sales service.
- Experience in HVAC, engineering, or technical equipment industries is highly preferred.
- Bachelor’s Degree or HND in Business Administration, Engineering, or a related field.
- Proficiency in Microsoft Office and ERP/CRM systems.
- Knowledge of warranty management, complaint resolution, and service coordination.
- Strong communication, problem-solving, and organisational skills.
How to apply
Send your updated CV to cv@ascentech.com.ng with the subject line “Customer Service Manager – HVAC”. The application deadline is 3rd November, 2026.
Apply by email: cv@ascentech.com.ng
