- Company: Shally Essence Scents and Cosmetics
- Location: Lekki, Lagos
- Job type: Full-time
- Salary: ₦90,000 – ₦150,000 monthly
- Deadline: 20th November, 2026
About the role
Shally Essence Scents and Cosmetics is looking for a friendly, well-presented, and customer-oriented Hostess/Receptionist to join their hospitality team in Lekki, Lagos. This full-time position serves as the first point of contact for guests, focusing on warm welcomes, efficient guest management, and delivering an excellent customer experience.
Responsibilities
- Welcome and receive guests warmly and professionally upon arrival.
- Attend to guest enquiries and provide accurate information about services and offerings.
- Manage reservations, bookings, and table allocations.
- Coordinate guest seating arrangements to ensure smooth flow.
- Maintain updated records of reservations and customer bookings.
- Answer telephone calls, respond to enquiries, and manage incoming messages.
- Direct guests to appropriate service areas and attend to initial requests.
- Liaise with waiters, supervisors, and team members for seamless service.
- Manage waiting lists during busy periods and communicate estimated wait times.
- Handle guest complaints and escalate issues to management when necessary.
- Maintain a clean, organised, and welcoming reception area.
- Monitor guest satisfaction to ensure excellent hospitality.
- Perform other administrative and guest-relations duties as assigned.
Requirements
- Minimum of SSCE qualification; OND or HND is an added advantage.
- Previous experience as a hostess, receptionist, or customer service representative in hospitality is an advantage.
- Excellent verbal communication and interpersonal skills.
- Exceptionally neat, presentable, courteous, and professional demeanor.
- Good organisational and multitasking abilities.
- Strong customer service and problem-solving skills.
- Basic computer literacy and familiarity with booking or reservation systems.
- Ability to remain calm, polite, and professional in a busy environment.
- Good telephone etiquette and professional communication skills.
- Confident, welcoming, punctual, and reliable.
- Ability to work flexible shifts, including weekends and public holidays.
- Proximity to Lagos Island is key; applicants from Lagos Island, Victoria Island, Ikoyi, Lekki, or Ajah are strongly encouraged.
How to apply
Interested and qualified candidates should send their CV to elemlarry8@gmail.com using “Hostess/Receptionist Application” as the subject of the mail. Please note that only shortlisted candidates will be contacted.
Apply by email: elemlarry8@gmail.com
