- Company: Earl Consulting Lagos
- Location: Lagos
- Job type: Full-time
- Deadline: 31st October, 2026
About the role
Earl Consulting Lagos is recruiting a Head, Legal Services & Customer Experience Management on behalf of a leading real estate firm in Lagos. This executive-level position combines legal oversight with customer experience leadership. You will ensure institutional risk is mitigated while optimizing client satisfaction throughout the property lifecycle.
Responsibilities
- Draft, review, and negotiate critical real estate legal instruments, including Sales Agreements, Deeds of Assignment, Tenancy Agreements, and Joint Venture contracts.
- Ensure adherence to Lagos State property laws, land regulations, and building codes to mitigate institutional risk.
- Manage property documentation and title perfection, coordinating with government agencies such as the Land Registry and Surveyor General.
- Provide internal legal advisory support for business operations, corporate governance, and ethical standards.
- Oversee the end-to-end client journey, from initial inquiry to post-purchase support and property handover.
- Implement proactive client retention strategies and resolve complaints promptly to maintain brand reputation.
- Serve as the primary point of contact for high-net-worth individuals, ensuring a bespoke service experience.
- Collaborate with Sales, Marketing, and Project teams to ensure all materials and contracts align with legal and ethical standards.
Requirements
- Minimum of 8 years of hands-on experience in legal or high-level customer experience roles within the Real Estate or Property Development sector.
- Bachelor of Laws (LLB) and BL are required.
- An additional degree or certification in Real Estate Management, Business Administration, or an MBA is an advantage.
- Strong interpersonal, conflict resolution, and executive-level client-facing communication skills.
- Proficiency with CRM tools and project management software.
- In-depth knowledge of Lagos real estate laws, property registration processes, and complex contract drafting.
- Proven leadership skills with the ability to manage high-value transactions with discretion and attention to detail.
How to apply
Submit your CV and a Cover Letter highlighting relevant legal achievements, commercial experience, and target delivery history to earlconsultinglagos@gmail.com. Use “Head, Legal Services & Customer Experience Management” as the subject of your email. The application deadline is 31st October, 2026.
Apply by email: earlconsultinglagos@gmail.com
