- Company: Accor
- Location: Dubai, UAE
- Job type: Full-time
About the role
Accor is looking for a friendly and enthusiastic Welcomer to join its team in Dubai. As the first point of contact for guests, you will create a warm and personalized welcome experience within a vibrant, multicultural environment. Your role is essential for delivering exceptional hospitality and ensuring smooth arrival and departure processes.
Responsibilities
- Greet and welcome guests with warmth, professionalism, and a genuine smile.
- Provide personalized check-in and check-out experiences.
- Assist guests with inquiries, directions, and hotel information.
- Offer welcome beverages or amenities based on guest status or preferences.
- Coordinate with Front Office, Concierge, and Guest Relations for a seamless experience.
- Maintain a visible presence in the lobby to assist and guide guests.
- Promote hotel services, facilities, and ongoing promotions.
- Handle guest feedback and resolve or escalate issues appropriately.
- Record and communicate guest preferences and special requests effectively.
- Maintain a polished and professional appearance in line with brand standards.
- Anticipate guest needs and offer relevant recommendations to enhance their stay.
Requirements
- Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel.
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Proficiency in English (verbal and written); additional languages are a plus.
- A warm, outgoing, and service-oriented personality.
- Ability to work under pressure in a fast-paced environment.
- Strong knowledge of Dubai and its tourist attractions.
- Basic computer skills; familiarity with Opera or similar hotel management software is preferred.
- Flexibility to work in shifts, including weekends and public holidays.
- Passion for hospitality and creating memorable guest experiences.
- Adaptability to work in a multicultural environment.
- Attention to detail and ability to multitask efficiently.
Pay and benefits
The job advertisement does not specify salary details or additional benefits.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
