- Company: Accor
- Location: Ras Al Khaimah, UAE
- Job type: Full-time
About the role
Join the team at Mövenpick Resort Al Marjan Island, a five-star resort in Ras Al Khaimah featuring 418 rooms, six dining outlets, and extensive leisure facilities. As a Welcome Ambassador / Hostess, you will serve as the first point of contact for guests. Your goal is to create a warm, professional, and memorable first impression while supporting a seamless experience from arrival to departure.
Responsibilities
- Greet guests and visitors in a friendly and professional manner.
- Provide directions, resort information, and details about facilities and services.
- Coordinate with Concierge, Front Office, and other departments to ensure smooth operations.
- Anticipate guest needs and proactively offer assistance.
- Handle inquiries, concerns, and special requests with courtesy.
- Maintain a visible presence in the lobby to engage with guests.
- Promote resort facilities, dining options, and special promotions.
- Ensure the lobby area remains organized and aligned with brand standards.
Requirements
- Previous experience in Guest Relations, Front Office, Concierge, or a similar customer-facing role is preferred.
- Excellent communication and interpersonal skills.
- A warm, outgoing, and approachable personality.
- Strong problem-solving abilities and attention to detail.
- Ability to remain professional in a fast-paced environment.
- Fluency in English is required; knowledge of Russian, Arabic, German, or French is an advantage.
- Passion for delivering exceptional guest service.
Pay and benefits
Accor supports employee growth and learning, offering opportunities to explore various roles within the company. The specific salary and benefits package are not detailed in the job advertisement.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
