- Company: Accor
- Location: Dubai, UAE
- Job type: Full-time
About the role
Novotel & Adagio Premium Dubai Al Barsha is looking for a professional and customer-focused Telephone Operator. As the first point of contact for guests, you will serve as a vital link between hotel departments to ensure efficient and personalized communication services.
Responsibilities
- Answer all internal and external calls with a warm and professional demeanor.
- Process guest requests, messages, wake-up calls, and complaints accurately.
- Transfer calls to the appropriate departments or guest rooms.
- Log all calls, requests, and complaints in the hotel’s property management system.
- Maintain up-to-date knowledge of hotel services, outlets, promotions, and emergency procedures.
- Follow standard operating procedures for lost & found, emergency calls, and VIP communication.
- Support interdepartmental communication and assist in guest-related coordination.
- Ensure guest privacy and security are maintained at all times.
- Handle wake-up call requests precisely and follow up on missed calls.
- Work closely with Front Office, Concierge, Housekeeping, and Engineering to fulfill guest requests.
- Provide information about local attractions, transportation, and services to guests.
Requirements
- Previous experience in a similar role.
- Excellent verbal and written communication skills in English; knowledge of Arabic or other languages is a plus.
- Proficiency in hotel telephone systems and property management systems (e.g., Opera).
- Exceptional guest service skills and impeccable telephone etiquette.
- Strong multitasking abilities and capacity to remain calm under pressure.
- High attention to detail and accuracy in handling messages and requests.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Basic computer skills and familiarity with office software.
- Strong problem-solving abilities and initiative.
- Ability to handle confidential information with discretion.
- A warm, energetic, and professional personality.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
