- Company: Accor
- Location: Doha, Qatar
- Job type: Full-time
About the role
Accor is seeking a Housekeeping Supervisor to join the team at Raffles & Fairmont Doha. You will oversee daily housekeeping operations across both properties, ensuring the highest standards of cleanliness, presentation, and guest satisfaction. This position involves supervising staff, inspecting rooms, and coordinating with other departments to maintain luxury hospitality standards.
Responsibilities
- Supervise and coordinate daily housekeeping workflows and staff assignments.
- Inspect guest rooms, suites, and public areas to ensure compliance with brand standards.
- Monitor room cleanliness, maintenance issues, and amenity replenishment.
- Handle guest complaints and requests professionally to maximize satisfaction.
- Coordinate with Front Office, Engineering, and Laundry departments.
- Provide on-the-job training and coaching to housekeeping colleagues.
- Monitor usage of linen, cleaning supplies, and equipment to minimize waste.
- Ensure compliance with health, safety, and hygiene regulations.
- Prepare daily reports, inspection checklists, and shift handover documents.
Requirements
- Diploma or Bachelor’s degree in Hospitality Management or a related field preferred.
- Minimum 2–3 years of housekeeping experience in a five-star hotel.
- Previous supervisory or team leader experience.
- Strong knowledge of housekeeping operations and luxury brand standards.
- Knowledge of Opera PMS and housekeeping management systems.
- Excellent leadership, communication, and organizational skills.
- Good command of written and spoken English.
- Ability to work flexible shifts, weekends, and public holidays.
Pay and benefits
- Complimentary room upgrades and extended stays.
- Discounted stays across Fairmont & Raffles properties.
- Special dining and wellness discounts.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
