- Company: Accor
- Location: Dubai, UAE
- Job type: Full-time
About the role
Accor is looking for a Guest Service Agent to join its team in Dubai. In this position, you will be the face of the hotel, ensuring guests have a memorable experience from their arrival until they depart. You will play a key role in creating first impressions and enhancing stays through personalized service.
Responsibilities
- Greet guests, process check-ins, handle requests, and settle accounts with exceptional care.
- Take initiative to create personalized experiences for every guest.
- Promote hotel facilities and look for opportunities to up-sell services to enhance the guest stay.
Requirements
- A service-focused personality is essential; prior experience is an asset.
- Experience working with Opera, Opera Cloud, or a related system.
- Fluency in English and Arabic; additional languages are a plus.
- A bachelor’s degree or relevant diploma/certification is required.
- Must have worked in a 5-star hotel or possess relevant hotel industry experience.
- Currently residing in the UAE and available to join immediately is an advantage.
Pay and benefits
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Access to learning programs through Accor Academies.
- Opportunities to develop your talent and grow within the property or across the globe.
- Ability to make a difference through Corporate Social Responsibility activities.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
