- Company: Accor
- Location: Doha, Qatar
- Job type: Full-time
About the role
Accor is looking for a warm and dynamic Guest Relations Agent to join the team at Alwadi Doha – MGallery Hotel Collection. As a 5-star boutique hotel located in Msheireb Downtown Doha, the property offers 213 luxurious rooms and suites. In this position, you will serve as the face of the hotel, creating memorable experiences through personalized care and genuine hospitality.
Responsibilities
- Welcome guests warmly upon arrival, during their stay, and at departure.
- Provide attentive service by anticipating needs and exceeding expectations.
- Handle inquiries, requests, and concerns professionally with appropriate follow-up.
- Assist with check-in, check-out, room assignments, and other Front Office operations.
- Coordinate special requests, VIP arrivals, and guest preferences.
- Maintain accurate records of guest interactions and feedback.
- Liaise with other departments to ensure smooth service delivery.
- Promote hotel facilities and local experiences to enhance the guest stay.
- Handle complaints with empathy and professionalism to ensure satisfaction.
Requirements
- Diploma or degree in Hospitality, Tourism, or a related field is preferred.
- Previous experience in Guest Relations, Front Office, or customer service is an advantage.
- Excellent communication and interpersonal skills.
- Positive, enthusiastic, and guest-focused attitude.
- Ability to multitask in a fast-paced environment.
- Good command of English; additional languages are an advantage.
- Proficiency in Microsoft Office; knowledge of hotel systems is a plus.
Pay and benefits
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through Accor Academies.
- Opportunities to develop talent and grow within the property or across the globe.
- Participation in Corporate Social Responsibility activities, such as Planet 21.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
