- Company: Accor
- Location: Abu Dhabi, UAE
- Job type: Full-time
About the role
Join the team at Rixos Premium Saadiyat Island, part of the Accor group. As a Guest Relation Agent, you will be the main point of contact for guests. Your goal is to deliver exceptional service and ensure a comfortable, personalized experience throughout their stay.
Responsibilities
- Greet and welcome guests with a warm and professional attitude.
- Manage check-in and check-out processes efficiently and accurately.
- Address guest needs, including inquiries, complaints, and special requests.
- Provide information about hotel facilities, services, and local attractions.
- Coordinate with other departments such as housekeeping, maintenance, and F&B to ensure satisfaction.
- Stay updated on hotel policies, promotions, and room availability.
- Record feedback to help improve guest satisfaction scores.
Requirements
- Language skills: Fluent in both English and Russian. Additional languages are a plus.
- Experience: Minimum 2 years in a customer-facing role, preferably in hospitality or front office.
- Skills: Excellent communication, interpersonal skills, and the ability to multitask under pressure.
- Technical: Proficiency in hotel management software and Microsoft Office.
- Availability: Flexible to work shifts, weekends, and holidays as required.
Pay and benefits
Specific salary details are not listed in the job advertisement. As an Accor employee, you will have the opportunity to grow and learn within a global hospitality leader that values diversity and inclusion.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
