- Company: Accor
- Location: Ras Al-Khaimah, UAE
- Job type: Full-time
About the role
Accor is seeking a Front Office Manager to lead the welcome and hosting team in Ras Al-Khaimah. You will be responsible for creating a personalized guest experience and managing daily front office operations. This role is part of the Pullman brand, focusing on high standards of service and team leadership.
Responsibilities
- Lead the Front Office experience, ensuring guests feel recognized and welcomed from arrival to departure.
- Manage daily operations, including staffing, scheduling, and coordination with Housekeeping and Reservations.
- Oversee check-in and check-out processes to minimize waiting times and ensure accuracy.
- Develop and coach the team to deliver consistent, high-quality service and handle VIPs effectively.
- Monitor brand standards, guest feedback, and operational performance to drive continuous improvement.
Requirements
- Previous experience as a Front Office Manager or in a comparable leadership role in a luxury hotel.
- Hands-on experience with Opera Cloud is required.
- Strong skills in VIP handling, complaint resolution, and service recovery.
- Excellent leadership, communication, and organizational abilities.
- Understanding of Front Office performance indicators and cost control.
Pay and benefits
Specific salary details and benefits are not listed in the job description. Accor states that they support employee growth and learning, offering opportunities to explore limitless possibilities within the company.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
