- Company: Accor
- Location: Muscat, Oman
- Job type: Full-time
About the role
Accor is seeking a Front Desk Agent to join their team in Muscat. As a global hospitality leader, Accor values individuality and supports employee growth. This full-time position is open to Omani candidates and focuses on delivering exceptional guest experiences while maintaining high operational standards.
Responsibilities
- Guest Service: Greet guests warmly, assist with check-in and check-out, and provide personalized service from arrival to departure.
- Front Office Operations: Manage cashiering duties, process payments, handle currency exchange, and ensure accurate billing using the Opera PMS system.
- Information & Sales: Maintain up-to-date knowledge of hotel services, local attractions, and daily rates. Actively promote loyalty programs and up-sell room inventory within guidelines.
- Problem Solving: Address guest complaints swiftly and sensitively, and communicate feedback to management to improve service quality.
- Teamwork & Compliance: Collaborate with other departments, adhere to safety rules, and maintain a professional appearance and workplace environment.
Requirements
- Language: Fluency in English is required; additional languages are a plus.
- Technical Skills: Prior experience working with Opera or a related Property Management System (PMS) is an asset.
- Soft Skills: Strong interpersonal and problem-solving abilities are essential.
- Experience: Previous experience in a similar role is considered an asset.
Pay and benefits
Specific salary details and benefits are not listed in the job advertisement. Accor emphasizes a supportive work environment that encourages learning and personal development.
How to apply
Apply directly on Accor’s own careers website. Omadaily never charges job seekers.
