- Company: ServiceNow
- Location: Riyadh, Saudi Arabia
- Job type: Full-time
About the role
ServiceNow is seeking a Customer Success Executive to lead post-sales activities for its most valuable accounts in Riyadh. You will act as a trusted advisor to C-level executives, guiding their business transformation journey. The role focuses on accelerating customer success, ensuring predictable renewals, and maximizing the impact of ServiceNow solutions.
Responsibilities
- Own and lead the customer’s post-sales transformation, aligning offerings with their business goals.
- Partner with Account Executives to create integrated pre- and post-sales strategies.
- Proactively identify risks and develop strategies to overcome them with internal teams.
- Guide the Customer Success team to meet KPIs for adoption, technical health, renewals, and satisfaction.
- Build relationships with ServiceNow leaders and incorporate customer feedback for continuous improvement.
- Establish clear, measurable success metrics and regularly review progress with customers.
Requirements
- Minimum of 12 years in management consulting, solution consulting, or similar roles focused on technology-enabled business transformations.
- Extensive experience leading large-scale digital business transformations and acting as a trusted advisor to C-level executives.
- Experience in delivery and understanding large-scale implementations in the public sector.
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- BA/BS or equivalent required; Master’s degree preferred.
- Arabic language is mandatory for this role.
- Frequent travel to/from Kuwait is an expectation due to client requirements.
Pay and benefits
Specific salary details are not listed in the job advertisement. ServiceNow offers a flexible work environment with various work personas (flexible, remote, or required in office) depending on the nature of the work.
How to apply
Apply directly on ServiceNow’s own careers website. Omadaily never charges job seekers.
