- Company: Delivery Hero
- Location: Dubai, UAE
- Job type: Full-time
About the role
instashop is a leading online local marketplace in the UAE and Egypt, part of the Delivery Hero group. As a Customer Service Advisor, you will play a key role in maintaining customer satisfaction and loyalty. You will handle inbound communications from customers, partners, and prospects, resolving issues with professionalism and care.
Responsibilities
- Manage calls and messages from customers, partners, and prospects via the inbound channel.
- Listen actively to customer needs, ask clarifying questions, and use available resources to resolve enquiries accurately.
- Collaborate with Rider Support and Partner Care teams to ensure timely order fulfillment and delivery.
- Meet performance standards and KPIs, including response time, resolution rate, productivity, and customer satisfaction.
- Provide support to partners across calls, emails, and chats, including basic IT troubleshooting.
- Escalate recurring issues or failure patterns to the Escalations team or line manager when necessary.
- Stay updated on company policies to provide accurate information to customers.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years of experience in customer service or call centre roles.
- Strong verbal and written communication skills in English.
- Arabic language skills are a plus.
- Ability to multitask and handle high call volumes.
- Effective time management and organizational skills.
- Exceptional interpersonal and problem-solving abilities.
- Flexibility to work on a rotational shift basis, including weekends.
Pay and benefits
Specific salary details and benefits are not listed in the job advertisement.
How to apply
Apply directly on Delivery Hero’s own careers website. Omadaily never charges job seekers.
