- Company: Marriott International
- Location: Ikot Ekpene, Akwa Ibom
- Job type: Full-time
About the role
Marriott International is seeking a Front Office Manager to join the Four Points by Sheraton team in Ikot Ekpene, Akwa Ibom. In this position, you will assist in administering front office functions and supervise staff across the Bell/Door, Switchboard, and Guest Services areas. You will play a key role in ensuring efficient check-in and check-out processes while maximizing departmental financial performance and guest satisfaction.
Responsibilities
- Manage day-to-day front office operations to maintain quality standards and meet customer expectations.
- Supervise staffing levels to ensure operational needs and financial objectives are met.
- Handle guest complaints, resolve disputes, and negotiate solutions to maintain high service levels.
- Lead and influence team members, fostering a culture of trust, respect, and cooperation.
- Implement customer recognition programs and monitor adherence to credit policies to reduce bad debts.
- Supervise daily Front Desk shift operations and ensure compliance with all property policies and standards.
- Support human resource activities, including interviewing, hiring, and coaching team members.
Requirements
- High school diploma or GED with 2 years of experience in guest services, front desk, or a related professional area.
- Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major (no work experience required).
- This position is open to Nigerian (local) candidates only.
How to apply
Interested and qualified candidates should apply online via the link below.
