- Company: Ellasot Consulting
- Location: Port Harcourt, Rivers
- Job type: Full-time
- Salary: N110,000 – N150,000 monthly
About the role
Ellasot Consulting is recruiting on behalf of a reputable organization for an experienced Front Desk Supervisor in Port Harcourt. This full-time position focuses on overseeing daily front desk activities, ensuring high standards of customer service, and maintaining accurate records. The role requires strong leadership skills to supervise staff and coordinate front office operations efficiently.
Responsibilities
- Supervise and coordinate the daily activities of front desk officers to ensure efficient service delivery.
- Handle customer complaints and escalate complex issues to management when necessary.
- Ensure the reception area is clean, organized, and professionally presented.
- Monitor staff attendance, punctuality, appearance, and compliance with company policies.
- Prepare and submit regular reports on front desk activities, customer feedback, and staff performance.
- Train, guide, and support front desk staff to improve performance and service quality.
- Coordinate with other departments to address customer needs and resolve operational issues.
- Ensure visitors, guests, and customers receive prompt, courteous, and professional attention.
- Oversee appointment scheduling, reservations, telephone calls, and visitor registration.
Requirements
- Minimum of an OND or HND in Business Administration, Hospitality Management, Office Technology Management, or a related field.
- At least 2–3 years of experience in front desk operations, customer service, or administration, preferably with supervisory experience.
- Proficiency in Microsoft Office applications and relevant office management systems.
- Excellent verbal and written communication skills.
- Good problem-solving, conflict-resolution, and decision-making abilities.
- Strong leadership, interpersonal, and organizational skills.
- Ability to manage multiple tasks and work effectively under pressure.
How to apply
Interested and qualified candidates should send their updated CV to frontdeskellasot@gmail.com using the Job Title as the subject of the mail. Please note that only candidates residing in Port Harcourt will be considered.
Apply by email: frontdeskellasot@gmail.com
