- Company: Teestone Hotels & Apartments
- Location: Ojodu Berger, Lagos
- Job type: Full-time
- Deadline: 10 November 2026
About the role
Teestone Hotels & Apartments is a modern boutique hotel located in Ikeja, just 15 minutes from Murtala Muhammed International Airport. We are looking for a Front Desk Officer to join our Front Office department. This full-time position reports to the Front Office Supervisor or Hotel Manager. You will be the first point of contact for guests, representing the hotel’s professional image and ensuring a smooth, welcoming experience.
Responsibilities
- Perform guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Process payments, issue receipts, and reconcile daily transactions.
- Handle guest requests, complaints, and concerns, escalating issues when necessary.
- Answer phone calls, emails, and guest inquiries promptly and professionally.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Monitor room availability and occupancy status.
- Maintain accurate guest records and update reservation systems.
- Ensure the reception area is clean, organized, and presentable at all times.
- Follow hotel policies, procedures, and security standards.
Requirements
- Minimum of HND, or Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- Previous experience in a front desk, receptionist, or customer service role is an advantage.
- Strong communication and interpersonal skills.
- Strong problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office and hotel management software.
- Good organizational and multitasking abilities.
- Ability to work flexible shifts, including weekends and public holidays.
- Professional appearance and positive attitude.
How to apply
Interested and qualified candidates should submit their CV and other relevant credentials to teestonejobs@gmail.com. Please use the Job Title as the subject of the email. The application deadline is November 10, 2026.
Apply by email: teestonejobs@gmail.com
