- Company: Top Asset Management Firm
- Location: Wuse 2, Abuja (FCT)
- Job type: Full-time
- Salary: ₦200,000 – ₦240,000 monthly + HMO, pension, and other benefits
About the role
This full-time position is based in Wuse 2, Abuja (FCT). You will serve as the first point of contact for shareholders, stockbrokers, and other stakeholders. Your primary goal is to deliver accurate and professional front office services while promoting the use of the company’s digital platforms.
Responsibilities
- Attend to inquiries and service requests from various stakeholders in person and via approved digital channels.
- Onboard visiting shareholders onto the ShareholderLive platform and guide them on self-service options.
- Process transactions and workflow requests on ProcessMaker, ensuring accuracy and compliance with approval procedures.
- Verify supporting documents and shareholder information for completeness and regulatory compliance.
- Follow up on complaints and inquiries until they are resolved within defined turnaround times.
- Escalate complex issues or unresolved complaints to the appropriate supervisors or teams.
- Maintain accurate records of communications and protect the confidentiality of shareholder data.
Requirements
- Education: HND or Bachelor’s Degree in Business Administration, Accounting, Economics, Social Sciences, or a related field.
- Experience: At least 1 year in customer service or front office operations. Experience in capital markets, banking, or financial services is preferred.
- Skills: Strong verbal and written communication, attention to detail, and problem-solving abilities.
- Technical: Working knowledge of Microsoft Office and workflow systems like ProcessMaker. Familiarity with data protection requirements, including the Nigeria Data Protection Act 2023.
How to apply
Interested and qualified candidates should click here to apply online. Please read the instructions carefully and ensure you fill in all required information.
