- Company: Royal Resource Management Company (for a reputable software company client)
- Location: Lugbe Axis, Abuja (FCT)
- Job type: Hybrid
- Salary: N150,000 Monthly
- Deadline: Not Specified
About the role
Royal Resource Management Company is recruiting on behalf of a reputable software company. They are seeking an experienced and customer-oriented Female Customer Care Representative to join their team. The position is based in Lugbe Axis, Abuja (FCT), with a hybrid work arrangement.
Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and other channels.
- Assist customers with software-related questions and basic troubleshooting.
- Handle complaints and ensure customer satisfaction.
- Follow up with customers and provide timely feedback.
- Maintain accurate customer records and support documentation.
- Escalate technical issues to the appropriate department when necessary.
Requirements
- Must be female.
- Previous experience in customer service or customer support.
- Must reside within the required location.
- Computer-literate and comfortable using digital tools.
- Good knowledge of Microsoft Office and online communication platforms.
- Excellent verbal and written communication skills.
- Ability to handle customer complaints, inquiries, and feedback professionally.
- Must be patient, polite, organised, and attentive to details.
- Ability to multitask and work with minimal supervision.
- Comfortable working in a software/technology-driven environment.
How to apply
Interested and qualified candidates should send their CV to royalresourcemanagement@gmail.com using “Female Customer Care Representative” as the subject of the email.
Apply by email: royalresourcemanagement@gmail.com
