- Company: Alpha Mead Group
- Location: Lagos
- Job type: Full-time
About the role
Alpha Mead Group is a Total Real Estate Solutions Company providing services in facilities management, real estate development, and advisory. They are looking for an experienced and results-driven Estate Operations Manager to oversee the day-to-day operations and service delivery of a premium residential estate in Lagos. The successful candidate will ensure efficient operations, an excellent resident experience, and the proper maintenance of estate assets.
Responsibilities
- Oversee the overall day-to-day operations and administration of the residential estate.
- Ensure the effective delivery of facility management, maintenance, security, cleaning, landscaping, and waste management services.
- Manage relationships with residents, property owners, contractors, and vendors.
- Develop and monitor estate operational plans, budgets, and service delivery standards.
- Supervise and coordinate estate staff, service providers, and contractors.
- Monitor the condition and functionality of estate infrastructure, buildings, and utilities.
- Ensure timely resolution of residents’ complaints and service issues.
- Monitor service charge administration and budget utilization.
- Conduct regular inspections and address identified defects promptly.
- Ensure compliance with HSE, environmental, and statutory regulations.
- Coordinate preventive and corrective maintenance activities.
- Monitor contractors’ performance against agreed service levels and KPIs.
- Prepare periodic operational, financial, and performance reports.
- Identify opportunities to improve efficiency, reduce costs, and enhance resident experience.
- Maintain proper documentation, records, and asset registers.
- Support the implementation and enforcement of estate policies.
- Manage emergencies and coordinate responses to operational incidents.
- Drive continuous improvement in estate operations and service quality.
Requirements
- First degree in Estate Management, Property Management, Real Estate, or a related discipline.
- Minimum of 7 years’ relevant professional experience, preferably in residential estate, property, or facilities management.
- Must be a Registered Estate Surveyor and Valuer (ESV).
- Must be a member of the Estate Surveyors and Valuers Registration Board of Nigeria (ESVARBON).
- Must be a member of the Estate Surveyors and Valuers Association of Nigeria (ESVABON/ESABON).
- Proven experience managing residential estates or large-scale property operations.
- Strong knowledge of estate management, property maintenance, service charge administration, and facilities operations.
- Experience managing contractors, vendors, and multidisciplinary service teams.
- Strong understanding of health, safety, environmental, and regulatory requirements.
- Excellent stakeholder and resident relationship management skills.
- Strong budgeting, reporting, negotiation, and problem-solving abilities.
- Proficiency in Microsoft Office and relevant property/facility management systems.
- Strong leadership, communication, and interpersonal skills.
How to apply
Interested and qualified candidates should click here to apply online.
