- Company: Moniepoint Incorporated
- Location: Ore, Ondo
- Job type: Full-time
About the role
Moniepoint Incorporated is a global business payments and banking platform serving over 600,000 businesses. We are looking for a Customer Support Officer to join our Customer Support Operations team in Ore, Ondo. You will report to the Regional Team Lead and serve as the first point of contact for walk-in customers and those in WhatsApp groups.
Responsibilities
- Resolve customer enquiries, technical issues, and service-related concerns.
- Build trust-based relationships through clear communication.
- Coordinate with internal teams for timely issue resolution.
- Adhere to approved communication scripts and operational procedures.
- Escalate complex issues to the Regional/State Team Lead.
- Maintain confidentiality and data privacy of customer information.
- Log all support requests accurately for tracking and follow-up.
- Collect customer feedback to support continuous improvement.
Requirements
- Completed NYSC or valid exemption/exclusion certificate.
- 1–2 years of relevant customer service or support experience.
- Minimum educational qualification of BSc or HND.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Meticulous attention to detail for documentation and data logging.
How to apply
Interested and qualified candidates should click here to apply online.
