- Company: Vampa Technologies
- Location: Ikeja, Lagos
- Job type: Full-time
- Salary: N150,000 – N200,000 / Month
- Deadline: 20 November 2026
About the role
Vampa Technologies is a growing technology and gadget retail business looking for a proactive Customer Support Executive. You will be based in Ikeja, Lagos, working full-time on-site from Monday to Saturday. The position offers a monthly salary between N150,000 and N200,000.
Responsibilities
- Respond to customer enquiries via phone, WhatsApp, email, and social media.
- Provide product information, specifications, pricing, and delivery details.
- Guide customers in selecting suitable products based on their needs and budgets.
- Manage order enquiries, confirmations, tracking, and follow-ups.
- Handle customer complaints, returns, exchanges, and warranty requests.
- Provide after-sales support and coordinate basic troubleshooting with the technical team.
- Maintain accurate customer records and update CRM systems.
- Follow up with prospective customers to drive sales conversion and encourage repeat purchases.
- Prepare customer support reports and identify areas for service improvement.
Requirements
- Bachelor’s Degree or HND in Business Administration, Marketing, Communications, Customer Relations, or a related discipline.
- 1–3 years of experience in customer service, customer support, or client relationship management.
- Experience in retail, e-commerce, electronics, or technology-related businesses is an advantage.
- Excellent verbal and written communication skills.
- Strong customer relationship management and conflict-resolution abilities.
- Good understanding of customer service principles and complaint-handling procedures.
- Familiarity with WhatsApp Business, email, social media platforms, and CRM tools.
- Basic knowledge of laptops, computers, mobile devices, and technology accessories is an advantage.
- Ability to understand product specifications and communicate technical information in simple terms.
- Good organisational skills, attention to detail, and ability to multitask.
How to apply
Interested and qualified candidates should forward their CV to admin@usevampai.com using the Job Title as the subject of the email. The application deadline is 20th November, 2026.
Apply by email: admin@usevampai.com
