- Company: Mkobo Microfinance Bank Limited
- Location: Lagos
- Job type: Full-time
- Salary: ₦200,000 / Month
- Deadline: 30th December, 2026
About the role
Mkobo Microfinance Bank is a fully licensed institution in Lagos dedicated to providing accessible short-term credit to underserved demographics. We are looking for a Customer Success and Operations Officer to join our team on a full-time basis. This role is central to ensuring smooth transaction processing and delivering high-quality customer service.
Responsibilities
- Process and post customer transactions, including transfers and loan disbursements, in line with established procedures.
- Perform daily reconciliations to maintain accuracy and resolve any discrepancies.
- Maintain transaction records and generate necessary reports.
- Collaborate with the finance team to ensure error-free account reconciliation.
- Respond to customer inquiries via phone, email, chat, or in-person while adhering to SLAs.
- Provide accurate information on products and services, and escalate complex issues as needed.
- Support the optimization of operational processes and ensure compliance with CBN and NDIC regulations.
Requirements
- Bachelor’s Degree in Business Administration, Finance, Operations Management, or a related field.
- Minimum of 1 year of experience in operations, customer service, or a similar role, preferably in banking or fintech.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Experience with banking software (e.g., BankOne) is an advantage.
- Strong communication, problem-solving, and interpersonal skills.
How to apply
Interested and qualified candidates should click here to apply online. The application deadline is 30th December, 2026.
