- Company: West Africa Vocational Education (WAVE)
- Location: Lagos
- Job type: Full Time
- Salary: ₦200,000 – ₦250,000 monthly + performance incentives
- Deadline: 15th November, 2026
About the role
West Africa Vocational Education (WAVE) is hiring for a growing food and dessert business in Lagos. We are looking for a proactive and sales-driven professional to oversee customer service operations and drive revenue growth. In this role, you will lead the customer service team, convert enquiries into sales, strengthen customer relationships, and develop new catering sales opportunities.
Responsibilities
- Supervise and coordinate the customer service team to ensure excellent service delivery.
- Manage customer enquiries and convert leads into paid orders.
- Follow up on quotations and outstanding leads to improve sales conversion.
- Drive repeat purchases, customer retention, and reactivation.
- Upsell and cross-sell products where appropriate.
- Handle high-value customers and resolve customer complaints professionally.
- Identify and follow up on outdoor dessert catering sales opportunities.
- Monitor sales performance, conversion rates, and team targets.
- Prepare weekly sales and customer service reports.
- Maintain accurate customer records and follow up consistently on prospective clients.
Requirements
- 3–5 years’ experience in sales, customer service, account management, or a related role.
- Previous team leadership or supervisory experience is an advantage.
- Proven ability to convert customer enquiries into sales.
- Excellent communication, negotiation, and relationship management skills.
- Strong organisational skills and consistent follow-up abilities.
- Comfortable working with sales targets, KPIs, and performance reports.
- Proficiency in computer applications, WhatsApp Business, and CRM tools.
- Experience in food, hospitality, catering, events, or premium retail is an advantage.
How to apply
Interested and qualified candidates should send their CV to recruitments@waveacademies.org using the job title as the subject of the email.
Apply by email: recruitments@waveacademies.org
