- Company: Gbyte Place Management Services
- Location: Lagos
- Job type: Full-time
- Deadline: 16 November 2026
About the role
Gbyte Place Management Services is a Lagos-based outsourcing and professional services company. We are looking for a Customer Service Representative to act as the primary point of contact between our clients and their customers. You will ensure enquiries are handled professionally and concerns are resolved effectively. This role requires quick learners who are attentive to detail and capable of adapting to different service environments.
Responsibilities
- Act as the first point of contact for customer enquiries across telephone, email, live chat, and other support platforms.
- Handle complaints, resolve service-related issues, and manage difficult conversations with professionalism and patience.
- Listen actively to understand customer concerns and provide clear, accurate responses.
- Communicate product information, service details, and policies accurately and confidently.
- Maintain accurate records of customer interactions and resolutions using designated CRM and support systems.
- Identify recurring customer concerns and provide feedback to support service improvements.
- Escalate complex or sensitive matters appropriately while maintaining accountability until resolution.
- Meet assigned productivity, response time, and customer satisfaction targets.
Requirements
- Minimum of two (2) years’ relevant customer service experience, preferably in a structured support or contact centre environment.
- Minimum of a Higher National Diploma (HND) or Bachelor’s degree in any discipline.
- Must have completed the National Youth Service Corps (NYSC) programme.
- Excellent spoken and written English with strong articulation and professional communication skills.
- Strong active listening skills, emotional intelligence, and the ability to remain composed with difficult customers.
- Good computer literacy, including proficiency in Microsoft Office and CRM systems.
- Willingness and flexibility to work assigned shifts, including schedules that accommodate international time zones.
- Previous experience handling international customers, particularly within the US or UK markets, is an added advantage.
How to apply
Interested and qualified candidates should submit their CV to hr@gbyteplace.com using “Customer Service Representative” as the subject of the email. Please note that only candidates who meet the stated requirements will be considered. The application deadline is 16th November, 2026.
Apply by email: hr@gbyteplace.com
