- Company: Pallyshop Discount
- Location: Ojodu Berger, Lagos
- Job type: Full-time
- Salary: N100,000 – N120,000 monthly
- Deadline: 25th November, 2026
About the role
Pallyshop Discount is a technology-driven e-commerce marketplace that connects buyers and sellers through discount-driven offers. We are looking for an experienced and customer-focused individual to join our team as a Customer Service Officer. This full-time position is based in Ojodu Berger, Lagos, and offers a monthly salary of N100,000 – N120,000.
Responsibilities
- Respond to customer chats within 5 minutes and calls within 30 seconds.
- Handle enquiries, complaints, and requests with professionalism.
- Ensure all issues are resolved or escalated and followed up to closure.
- Support a minimum of 95% monthly subscriber retention.
- Identify recurring complaints and recommend solutions to management.
- Maintain accurate and up-to-date customer records.
- Escalate unresolved issues within 5 minutes.
- Monitor daily customer service activities and pending cases.
- Prepare and submit accurate daily and weekly reports.
- Identify service gaps and implement corrective actions.
Requirements
- Bachelor’s Degree or HND in Business Administration, Marketing, Communication, or a related field.
- Relevant experience in customer service or customer relationship management.
- Previous supervisory or managerial experience is an advantage.
- Excellent communication, problem-solving, and complaint-handling skills.
- Strong organizational, reporting, and record-keeping abilities.
- Ability to work under pressure and meet strict service timelines.
How to apply
Interested and qualified candidates should send their CV to hr@pallyagro.ng using “Customer Service Officer” as the subject of the email. The application deadline is 25th November, 2026.
Apply by email: hr@pallyagro.ng
