- Company: Wax Studio
- Location: Ikeja, Lagos
- Job type: Full-time
- Salary: N120,000 monthly
- Deadline: 26th October, 2026
About the role
Wax Studio is a boutique wax and aesthetic studio in Lagos dedicated to precision hair removal, skin, and advanced intimate care. We are looking for a poised, articulate, and dependable Customer Service & Front Desk Associate to manage front-of-house operations and client communications for our studio in Ikeja. In this role, you will be the first point of contact for our clients, welcoming guests, coordinating appointments, and ensuring the front desk runs seamlessly.
Responsibilities
- Liaise between arriving clients and therapists to ensure appointments start strictly on schedule.
- Promptly manage client inquiries, bookings, reschedules, and follow-ups across calls, WhatsApp, and email.
- Monitor incoming DMs and comments across social platforms to route booking requests to WhatsApp or the booking system.
- Warmly greet clients on arrival, manage check-ins, and maintain a quiet, orderly, and pristine reception lounge.
- Process card/transfer payments, log daily appointments, and reconcile daily service logs.
Requirements
- Naturally calm, polite, and mature demeanor with an understanding of boutique client privacy and professional boundaries.
- Minimum qualification of an HND (Higher National Diploma) or Bachelor’s Degree.
- High commitment to punctuality; must live within a realistic, easy daily commute to Ikeja.
- Fluent, well-spoken, and articulate in written and spoken English, with a courteous, warm phone manner.
- Comfortable with WhatsApp Business, Google Sheets/calendar tools, and a basic working understanding of how Instagram/TikTok messaging works.
How to apply
Send a WhatsApp message to 08134369372 or an email to redlensconsulting@gmail.com using the job title as the subject. Please include the following directly in the body of your email:
- Attach your CV.
- Current Residential Area / Location in Lagos.
- Highest Qualification & Course of Study (e.g., HND in Business Admin).
- Full Name, Active Phone Number, and WhatsApp Number.
- Brief summary of your past experience in customer care, retail, or front desk roles.
Note: Only shortlisted candidates living within an accessible commute to Ikeja will be invited for an in-person interview. The application deadline is 26th October, 2026.
Apply by email: redlensconsulting@gmail.com
