- Company: Simba Group
- Location: Ikeja, Lagos
- Job type: Full-time
- Deadline: 12 November 2026
About the role
Simba Group, a Pan-Nigeria conglomerate operating in transportation, power, and IT-enabled services, is looking for a customer-focused Customer Service Executive. The ideal candidate will be fluent in Hausa and English, helping to ensure a positive customer experience by handling enquiries and resolving complaints effectively.
Responsibilities
- Handle customer enquiries and complaints via phone, email, and other channels.
- Communicate effectively with Hausa-speaking customers in both Hausa and English.
- Provide accurate information on products, services, pricing, and after-sales support.
- Resolve complaints promptly and escalate complex issues when necessary.
- Maintain accurate records of customer interactions and feedback.
- Follow up with customers to ensure issues are resolved and expectations are met.
- Build and maintain positive customer relationships.
- Support the team in achieving service delivery targets.
Requirements
- OND, HND, or Bachelor’s degree in any relevant discipline.
- Mandatory fluency in spoken Hausa and English.
- 1–3 years of experience in customer service, call centre operations, or a related role.
- Excellent verbal and written communication skills.
- Strong interpersonal, listening, and problem-solving skills.
- Customer-oriented with the ability to handle difficult situations professionally.
- Basic computer literacy and familiarity with MS Office.
How to apply
Interested and qualified candidates should apply online via the link below. The application deadline is 12th November, 2026.
