- Company: Pem Security Guard Network Limited
- Location: Umuahia, Abia
- Job type: Full-time
- Deadline: 30th November, 2026
About the role
Pem Security Guard Network Ltd is a fully licensed and insured security company dedicated to providing professional and high-quality security services. We are looking for a dedicated and proactive Customer Relations Officer to join our team in Umuahia, Abia. This full-time position is central to ensuring our clients receive exceptional support and that we maintain strong, lasting relationships that drive satisfaction and loyalty.
Responsibilities
- Respond promptly and effectively to customer inquiries via phone, email, and in-person.
- Resolve customer complaints with professionalism and empathy to ensure customer satisfaction.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs and improve service delivery.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Provide customers with information about products, services, and promotions.
- Identify opportunities to enhance customer experience and propose improvements.
Requirements
- Proven experience in customer service or related roles.
- Excellent verbal and written communication skills.
- Ability to handle stressful situations and remain patient and professional.
- Strong problem-solving and conflict resolution abilities.
- Proficient in using customer relationship management (CRM) software.
- Good organizational and time management skills with the ability to multitask.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
How to apply
Interested and qualified candidates should send their CV and application letter to careers@pemsecurityservices.com using the Job Title as the subject of the email. The application deadline is 30th November, 2026.
Apply by email: careers@pemsecurityservices.com
