- Company: Cloudlines EV
- Location: Owerri, Imo and Ajah – Lekki, Lagos
- Job type: Full-time
About the role
Cloudlines EV is a growing interstate transport company dedicated to providing safe, reliable, and comfortable travel across Nigeria. They are currently seeking Customer Experience Specialists to join their team in Owerri, Imo, and Ajah-Lekki, Lagos.
Responsibilities
- Welcome passengers: Assist with inquiries, boarding, and special needs to ensure a positive journey.
- Communicate updates: Inform passengers about delays, schedule changes, and travel announcements.
- Handle issues: Resolve complaints, escalate complex cases, and document customer feedback.
- Monitor quality: Track satisfaction levels, prepare service reports, and suggest improvements.
Requirements
- Education: OND, HND, or Bachelor’s degree in a relevant discipline.
- Experience: 1–2 years of relevant experience.
- Skills: Excellent communication, customer service, and conflict-resolution abilities.
- Other: Good computer literacy, organizational skills, professional appearance, and the ability to work under pressure.
How to apply
Send your CV to hr@cloudlinesev.com. Please use the job title as the subject of your email.
Apply by email: hr@cloudlinesev.com
