- Company: Theshopthera
- Location: Abuja (FCT)
- Job type: Full-time
- Salary: N100,000 – N150,000 monthly
- Deadline: 30th November, 2026
About the role
Theshopthera is a retailer of mobile phone accessories operating both offline and online. They are looking for a proactive and customer-focused individual to join their team as a Customer Experience Manager. This full-time position is based in Abuja (FCT), with a strong preference for candidates living close to Wuse. The role involves overseeing customer interactions across all channels to ensure high satisfaction and efficient service delivery.
Responsibilities
- Maintain strong relationships with customers through consistent communication and professional service for both online and walk-in clients.
- Resolve customer complaints and provide appropriate solutions within set time limits.
- Meet personal and team targets for customer service and call handling.
- Collaborate with colleagues to improve customer service processes.
- Convert leads into sales and follow up with prospective customers.
- Assist management in organizing exhibitions, outdoor sales events, and online campaigns.
- Maintain accurate records of sales, pre-orders, and stock.
- Manage delivery fulfillment and billing records.
- Support the inventory manager with inventory duties when required.
- Report any discrepancies to the operations manager.
Requirements
- OND, HND, or Bachelor’s Degree.
- 2 to 4 years of relevant experience.
How to apply
Interested and qualified candidates should send their Resume/CV to theshoptheracareer@gmail.com. Please use the Job Title as the subject of your email. The application deadline is 30th November, 2026.
Apply by email: theshoptheracareer@gmail.com
