- Company: Moniepoint Incorporated
- Location: Jibowu, Lagos
- Job type: Hybrid
About the role
Moniepoint Incorporated is a global business payments and banking platform serving over 600,000 businesses. We are looking for a Collections Agent to join our team in Jibowu, Lagos. This is a hybrid position focused on managing early-stage and mid-stage loan arrears while maintaining high recovery rates and strict compliance with regulatory guidelines.
Responsibilities
- Manage an assigned portfolio of delinquent loan accounts and initiate timely follow-ups on overdue payments.
- Meet daily, weekly, and monthly recovery and productivity targets.
- Accurately document all customer interactions, agreements, and case updates in the system.
- Escalate high-risk or unresolved accounts in accordance with internal recovery policies.
- Monitor and follow up on Promise-to-Pay (PTP) commitments to ensure conversion and reduce rollovers.
- Contact customers via approved channels to negotiate repayment and secure commitments.
- Ensure compliance with regulatory guidelines, call frequency rules, and internal collections policies.
Requirements
- 1–2 years’ experience in loan collections, credit control, or call center operations (preferred).
- Strong negotiation, persuasion, and objection-handling skills.
- Customer-focused, professional, and resilient under pressure.
- Experience working with CRM, loan management, or call management systems is desirable.
- Good attention to detail and ability to follow structured workflows.
- High level of integrity and confidentiality when handling customer data.
- Excellent verbal communication and interpersonal skills.
How to apply
Interested and qualified candidates should click here to apply online.
