- Company: TENN Microfinance Bank
- Location: Surulere, Lagos
- Job type: Full-Time
- Salary: N180,000 – N220,000 monthly
- Deadline: 30th November, 2026
About the role
TENN Microfinance Bank is looking for a Collection Quality Assurance Officer to join their team in Surulere, Lagos. This full-time position reports to the Head of Collections. The role focuses on monitoring and evaluating collection activities to ensure they meet the bank’s policies, regulatory requirements, and customer service standards. You will help improve recovery rates, operational efficiency, and the overall customer experience.
Responsibilities
- Monitor and evaluate the quality of collection activities.
- Review collection calls and customer interactions.
- Identify process violations and assess staff performance.
- Recommend corrective actions to improve recovery rates and operational efficiency.
- Ensure compliance with the bank’s policies, procedures, and regulatory requirements.
Requirements
- Bachelor’s Degree or HND in Business Administration, Finance, Accounting, Economics, Management, or a related discipline.
- 2 – 4 years of relevant experience in quality assurance, debt collection, customer service, call monitoring, compliance, or financial services.
- Knowledge of loan recovery processes, customer engagement standards, and financial services operations.
- Experience in a microfinance bank, commercial bank, fintech, lending institution, or collections agency is an advantage.
How to apply
Send your CV to adekunle.oladimeji@tenn.com. Please use the job title as the subject of your email. The application deadline is 30th November, 2026.
Apply by email: adekunle.oladimeji@tenn.com
